Customer Service Excellence Programme
We know that our customers really value being able to talk to and build up a relationship with the same Bankhall people. That's why we invest in developing our staff, helping them increase their skills and knowledge, which in turn helps our customers receive a seamless service.
We think we offer great customer service, but we don't rest on our laurels. We have an ongoing Customer Service Excellence Programme to ensure we are meeting and exceeding our customers' expected levels of performance. This begins with a benchmark customer survey and runs throughout the year.
Hear directly from our Customer Services Director Ian McKenzie for the latest update on the programme Click here to view
Don’t just take our word for it!
Here's what some of our customers have said about our people:
“Bankhall are our support service provider of choice, as they genuinely believe in providing exceptional service to IFAs. One of Bankhall’s greatest assets is their staff; they are professional, very willing to assist and above all excellent communicators.”
Marie Davies, JSA IFA Ltd
“I truly have enjoyed my association with Bankhall - it has been a wonderful experience - you have made me feel so welcome which is something for which I am very grateful and will definitely miss when I retire.”
Paul Burniston, Garden City Financial
“I would like to take this opportunity to inform you just how helpful a member of the Contact team at Bankhall is. She has consistently gone the extra mile in supporting us has without doubt shown great efficiency and determination and it is wonderful to come across someone who is so diligent in their work, whilst retaining such a friendly and chirpy demeanor. This person obviously plays a valuable role within the Member Contact Team and is an absolute credit to Bankhall.”
Mark Cooper, Grosvenor Financial Services (South West) Ltd