Remote File Review

If you’re looking for an efficient method to check the suitability of your pre or post advice look no further than our remote service. You can upload your whole file and we will review everything from the Fact Find and Suitability Letter through to the research and appplication. A very detailed File Review Form is completed, which will highlight any remedial work necessary and includes simple and detailed feedback for the adviser.

The Remote File Review service can be purchased on an hourly or daily basis.

To find out more visit www.remotefilereview.com.

Remote Complaints Handling

A team of highly trained, dedicated individuals are on hand to assist you in resolving customer disputes. Services can include;

• drafting acknowledgement and holding letters
• reviewing client files
• producing reports following reviews
• providing assistance in calculating appropriate redress
• offering guidance and support on full end to end case handling.

To find out more visit www.remotecompliance.com.

Mortgage Endowment Redress

The complaints team can also calculate redress in relation to Mortgage Endowment complaints (referred to as RU89 calculations). The Mortgage Endowment Redress Calculation is charged on a per calculation basis.